Privacy Policy

This privacy policy (“Privacy Policy”) outlines how X42 Monitoring Pty Ltd and our related entities (“we”, “our”, “us”) collect, store, use, protect, share and disclose your personal information. It applies to this website and all related websites, web and mobile applications, services and tools (together the “Website”). By visiting or using the Website, you agree to the collection, storage, use and disclosure of your personal information by us as described in this Privacy Policy.

Australian Privacy Principles
We are bound by the Australian Privacy Principles (“APPs”) set out in the Privacy Act 1988 (Cth). The APPs set the minimum standards for the private sector regarding the collection, handling, use, disclosure, and management of ‘personal information’. This includes information like your name, address, phone number, email address, and occupation.

How We Collect Personal Information
We may collect personal information in several ways, including:

• when you provide it to us directly via the Website, in person, over the phone, or in writing;
• when you interact with our Website, services, or communications;
• through transactions, or contractual agreements;
• from third parties including our service providers and related bodies corporate.

We may also receive information about you from third parties acting on your behalf, with your consent (express or implied).

Types of Personal Information We Collect
The types of personal information we may collect include:

• Your name, address, email, phone number
• Any other data necessary for improving, marketing, or supporting our services.

We do not knowingly collect personal information from children or target our services to them.

Automatic Collection
When you use our Website, our Internet Service Provider may log:

• Your IP address and domain;
• The referring site;
• Date, time and duration of your visit;
• Pages viewed and files downloaded;
• Your browser type;
• Other technical data relevant to your session.

Use of Personal Information
We collect and use your personal information to:

• Deliver and personalise our services
• Provide customer support and updates;
• Conduct marketing, planning, research and development;
• Communicate with you about services, offers or updates;
• Improve our offerings through analysis and feedback;
• Prevent fraud or misconduct;
• Comply with legal obligations;
• Verify information;
• Share anonymised data for business and research purposes.

If you access our Website from a public or shared device, your information may be viewable to others.

Disclosure of Personal Information
We may share your personal information with:

• Our employees and related entities;
• Service providers (e.g. IT providers, marketing agencies, payment processors, network and hosting services);
• Your authorised representatives;
• Government agencies and regulators where required by law;
• Parties involved in business transactions (e.g. mergers or acquisitions).

We take reasonable steps to ensure these third parties respect your privacy and adhere to applicable laws.

Consequences of Not Providing Personal Information
If you don’t provide requested personal information:

• We may be unable to offer some or all of our services;
• We may not tailor the Website or communications to your needs;
• We may not be able to communicate relevant offers or updates.

Overseas Disclosure
Some of our third-party service providers may be located overseas or use cloud-based platforms hosted outside Australia. While we take steps to ensure they protect your information, you consent to this overseas use and any incidental disclosures.

Cookies and Tracking
Our Website may use cookies or similar technologies to:

• Recognise your device;
• Store preferences and session data;
• Customise your experience;
• Analyse usage and marketing effectiveness.

You may disable cookies via your browser settings, but this may affect your ability to use parts of the Website. Third-party cookies may also be present, over which we have no control. We recommend reviewing their privacy policies.

Storage and Security
We take reasonable precautions to safeguard your personal information from misuse, loss, unauthorised access or modification. Once we no longer need your information, we take steps to destroy or de-identify it.

However, internet transmissions are not 100% secure. We cannot guarantee security during transmission or unauthorised disclosures beyond our control.

Access and Corrections
You can request access to or correction of the personal information we hold about you by contacting us (see "Contact Us" below). We aim to respond within a reasonable time and will inform you if we deny access and why.

We may charge a fee for repeated or extensive requests.

Notifiable Data Breaches
If we become aware of a data breach likely to cause serious harm, we will assess and respond in accordance with the Privacy Act 1988:

• We will attempt to contain the breach;
• If necessary, notify affected individuals and the Office of the Australian Information Commissioner;
• Review our processes to prevent recurrence.

Direct Marketing
We may send you marketing materials about our products and services via email, SMS, phone or other methods. You may opt out at any time by following the unsubscribe instructions or contacting us directly.