Frequently Asked Questions
Are there ongoing costs, like subscriptions?
No, there are no ongoing costs. No subscriptions.
Can Homebase and Sensor Node communicate through walls?
Yes, you should have the Homebase inside your home. The Homebase has a function to show the signal strength between Base and Node[s] using an equivalent of a 5 Bar indication. For more information, refer to the Manual.
Do I need WiFi, LTE, App or Internet?
No. The system is fully standalone and uses its own long-range radio communication between the Homebase and Sensor Node.
How do Homebase and Sensor Node communicate?
The Homebase and Sensor Node communicate directly using LoRa (Long Range Radio) technology. This allows the system to operate completely standalone , with no need for 4G, satellite, Wi-Fi, Bluetooth, or any internet connection.
How long do the batteries last?
Expect approximately 12 months for the sensor and 7 months for the Homebase.
The units run on any AA battery, for best and longest performance, we recommend Energizer Lithium.
How many tanks can a Homebase monitor?
The Homebase can monitor up to 4 tanks simultaneously; additional sensor nodes are needed.
How often is the water level measured?
The water level is measured every 60 minutes and automatically updated on your X42 Tank display. This ensures you always see near real-time information about your tank levels and receive alerts.
What is the Warranty?
Our products have a 2 Year Warranty
What materials are used in the sensor, and is it safe for drinking water?
The sensor is made from 304 stainless steel, ensuring long life and resistance to corrosion. The cable is made from PE (polyethylene), the same material used in drinking water bottles, making it safe for use in water tanks.
What is the max distance between Homebase and Sensor Node?
The maximum distance is 1km line of sight, including vegetation. The Homebase has a function that allows to view the signal strength.
Where is the product manufactured?
The product is manufactured in Horse Camp, near Gin Gin in the Bundaberg region, QLD.
Designed by locals, manufactured in Queensland, for Australians.
Why is the display flickering?
The flickering is completely normal, it’s how the display keeps itself clear and accurate. The brief flicker helps remove any faint “ghost” images and happens automatically about every 60 minutes to maintain screen quality.
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Will it work on my tank?
Yes, can be installed on all tanks. Above, in-ground, poly, steel, and concrete tanks.
Best with a 90mm stormwater pipe overflow. No 90mm overflow, just use an end cap instead. See the installation section for options.